ESSENTIAL JOB FUNCTIONS : Retrieve voice mails from clients calling to make appointments for their transportation needs; clear voice mails afterward. Approve clients for out-of-county transport and maintain records. Record all calls for appointments on the assignment log, noting special needs of the client. Verify client’s Medicaid eligibility. Make appointments by adding client information and assign provider; and reschedule same as necessary. Mail provider information and bus pass to client as applicable. Follow-up and catalog complaints and missed appointments; make comment as to resolution. Maintain and update assignment log to ensure appointments are sent to the provider in a timely manner. Assist in answering client questions with regard to a vendor or services provided. Receive and process e-mails from transportation providers and dialysis centers. Return calls to clients and answer inquiries timely and in a professional manner. Reassign provider when requested by the client. Sort assignment log on a monthly basis. Maintain strict confidentiality and appropriately manage sensitive information. Photocopy forms and documents. Assist staff with daily operations as requested. Maintain and increase knowledge and skills through attendance at meetings in-service training sessions. Perform additional duties and assignments as requested.
MINIMUM REQUIREMENTS TO PERFORM WORK: High School Diploma or G.E.D., and a minimum of six (6) months of experience in a clerical or related office position.
This is a bargaining unit position.
Filing Deadline - In order to be considered, an Employment Application must be submitted by 4:30 p.m., Monday, February 2, 2026. Interested individuals may obtain an Application on-line at, or at the Commissioners’ Office, 2nd floor, 21 West Boardman Street, Youngstown, Ohio. If submitting a resume, it must be accompanied with a County application. Applications may be submitted by e-mail to jobpostings@mahoningcountyoh.gov or submitted to: Board of Mahoning County Commissioners Attn: Human Resources Department 345 Oakhill Avenue Youngstown, OH 44502
Job Type: Full-time
Pay: $14.04 per hour
Benefits:
Work Location: In person