Job Description

Inverse Technology Solutions, founded in 2010 with over 30 years of industry experience, is a fast-growing company providing IT services to Nationwide Businesses and Fortune 500 Companies. We pride ourselves on our service quality and employee training, offering experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems.

We offer competitive salaries, retirement plans, health benefits, and bonuses. Our company values a family-like environment and supports veterans.

Position: IT Help Desk Technician

Location: Cincinnati, OH

InverseTech.com is seeking a full-time IT Help Desk Support Technician. The role involves opening support tickets, identifying issues, and assigning tickets related to IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. The ideal candidate has some experience, but motivation and a willingness to learn are key.

Skills and Qualifications:

• Previous experience in Help Desk Support or IT Support
• Process-driven with attention to detail and problem-solving skills
• Ability to handle multiple projects under tight deadlines
• Strong communication skills for technical and non-technical audiences
• Experience with troubleshooting telecommunications networks (preferred)
• Experience with ticketing systems
• Ability to work in a fast-paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communication skills
• Strong analytical skills
• Availability for after-hours / on-call support

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Job Tags

Full time,

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